Some shoppers are wary of this MSC because of the carpet cleaning shops. Reply. Proven leaders in guest service measurement and service culture development. Reply. Reply. # #compliance #customerservice #mysteryshopping #benchmarking 11The term mystery shopping refers to customer satisfaction research methods for studying predefined customer service and compliance standards. Mystery Shopping Company Discussion;. It lists 336 available shops across the USA. This makes it $970 a week. Mystery Shopping Discussion; Mystery Shopping Company Discussion; New Mystery Shoppers; Kudos, Compliments, & Shout-Outs;. Mystery Shopping Company Discussion; Compliance Solutions Worldwide. From the moment a customer notices your. We’ve been improving customer experiences around the world since 1994. Español. For example, as opposed to having a separate mystery. Jancyn surveys and mystery shopping services can help you determine how your staff measures up, including branch testing to ensure procedures and standardized processes are being followed. Mystery Shopper Magazine. Advantages of recordings. The world’s largest brands trust Ipsos for Mystery Shopping, because our programs are better designed, better executed and drive better impact. We specialize in mystery shopping and guest satisfaction measurement services for nearly every industry. scanman1 2k 8y . We provide. Mystery Shopping Solutions specialises in Mystery shopping for the transport and retail industries. Today, these evaluations ensure staff compliance sales procedures, the. REQUEST A. Key note Speeches – Customer Service, Sales, Building Brand Ambassadors, Restaurant Industry Growth, The Impact of Social. March 24, 2021. I have seen lots of posts of. Mystery Shopping is a well-known method of customer research. President and Founder of Business Evaluation Services. Enhancing Brands Globally from the Customer Experience Capital of the World. I have completed about a dozen shops for them, and. We can send people in during weekdays, weekends, early, and late to see if there are any differences. Mystery Shopping Company Discussion;. I read through the posting and it is IDENTICAL to the one previously offered by franchise compliance inc. and Canada, along with a global partner network. At Your Service. Mystery shopping occurs when a third-party company hires individuals to visit or contact a shop, restaurant or another service while posing as real customers. Pinkerton Compliance – No longer valid. +1 310 796 0080 Get the complete, unbiased picture of your brand performance at every location by measuring the service you provide against the standards you have set with Intouch's Mystery Shopping Services. However, remember that some jobs don´t take you an hour. HS Brands ได้ดำเนินธุรกิจผ่านการเปลี่ยนแปลง การเติบโต และประสบ. We specialize in. Moreover, we also want to make. Panel Research. That time, the payment for this month visit will be paid on 25th of the next month, but since 2012, the payment delayed to 25th next 2 months or even until beginning of the third month. Our robust mystery shopping program includes program consultation and design, data capture and action tracking, program creation and delivery and reporting and analytics! In fact, we also have our own KODO-CX app that delivers mobile reporting requirements straight to your territory managers. Mystery shoppers may complete in-person, online or phone shopping jobs using Confero's mystery shopping platforms and applications. Experience is everything. More Discussions About Compliance Solutions Worldwide (All Companies) JustJenna 250 9y . Step 4: Establish a baseline. 872. . We are award-winning members of. • 81% of mystery shoppers perform fewer than 20 shops a month as part-time independent contractors • Mystery shoppers, on average, perform shops for 3. Services & Solutions +-360 Relay Advantage; Mystery Shopping Program; Additional Services; Pricing; Industries +-. We’re leaders in providing mystery shopping, compliance and customer experience solutions for the apartment, leasing and property management industries. Get the complete, unbiased picture of your brand performance at every location by measuring the service you provide against the standards you have set with Intouch's Mystery Shopping Services. Mystery shopping programs provide a detailed competitive analysis. Mail us: 3218 Ellerslie Road, SW, Suite 136, Edmonton, AB, T6X 1A7. Profile; 290 posts; September 24, 2014 03:03PM. Mystery Shopping Discussion; Mystery Shopping Company Discussion; New Mystery Shoppers; Kudos, Compliments, & Shout-Outs;. details to know if all of your stores are meeting brand compliance standards. A mystery shopper is assigned a task by an agency, to go and visit store X within the next week. Measure customer experience. Just signed up with Sutter Marketing, and I'm looking at their Job Board. The technique is employed in an extensive array of diligence such as trade, restaurants, banks, expediency stores, service providers, company, department stores, travel and. Customer Surveys. Contact us today to request a demo and speak with an expert to help you build the program that will best fit your business! *New mystery shopping customers only. By monitoring agents for errors in compliance, organizations will mitigate the risk of. If you need an apartment mystery shopper or field representative, look no further than BestMark. Discovery Loss Prevention Servicess has the expertise in investigations, pre-employment background screening, mystery dining or shopping, as well as other business and personal client solutions. An all-in-one modular solution that fits. Mystery Shopping Company Discussion; Compliance solutions?. My CX is the mystery shopping division of TKW Research Group. In the banking and financial services industry, the more services you sell to customers, the more likely they are to be loyal. We specialize in mystery shopping and guest satisfaction measurement services for nearly every industry. Customer Experience; Social Media Listening & Reputation Management;. Mystery Shopping (7 Discussions) Eagle Eye Retail Intelligence (2 Discussions) Edlund Data Services (2 Discussions) Extra Eyes Nationwide, Inc (1 Discussions) Eye Spy Critiquing & Consulting (1 Discussions). While only 18% of those surveyed said they were rewarded for a solid score, 86% said that linking good reports with rewards were a great motivator to make. Our solutions seamlessly integrate NPS and CSAT surveys and Operational Audits & Inspections with mystery shopping data to get the complete picture. S. 2. Locate a firm that sends unidentified researchers to pose as shoppers and evaluate employee performance, customer service quality, etc. We draw from our arsenal of more than 600,000 mystery shoppers, intercept interviewers and compliance auditors, with 100% market coverage throughout the U. Profile; 2,107 posts; March 05, 2015 11:55AM. Ensure employees promote your services and solutions. Mystery shopping, whether conducted virtually or in-person, is a form of data collection and market research used to help brands covertly measure customer service at various touch points along the customer journey. Mystery shopping in a retail, hotel or restaurant environment helps identify gaps in service and improve the customer experience. Fieldwork Support Services. Anyone have experience with this company? When do they typically pay and by paypal, I presume?. Like This. A mystery shopper will measure quality of service, or compliance with regulation, or to gather specific information about products and services. Shopmetrics launched in 2004 and today is an ISO-certified company that offers technology platform solutions to mystery shopping, fieldwork, business audit, and market research providers worldwide. I've e-mailed both frsupport@globalcompliance. S. The well-trained Shopper will act like a customer; your employees will never know about this activity. The smartest companies adopt a view of end-to-end customer service, that. Covid-19 Testing; Brand Standards Auditing; Competitive Intelligence; Compliance. We offer 7 types of in house mystery shopping, click to learn. The world’s largest brands trust Ipsos for Mystery Shopping, because our programs are better designed, better executed and drive better impact. Instant Audits Submit instantly to HQ at the touch of a button; Image Audits Insightful audits backed up with imagery; Video Audits Utilize the power of video in your auditing; Website Audits Analyze your speed, SEO & customer journey; Action Management Plans Automatically escalate issues to the right departmentMystery shopping is a valuable tool that is very cost-effective & easy to deploy among many other sophisticated risk management & auditing tools to identify risks of an organisation. As an Independent Contractor you work on your schedule. They are gone, and good ridance. และการวัด ความพึงพอใจของลูกค้า. We maintain a database of more than more than 800,000 verified mystery shoppers, compliance auditors and panelists, providing coverage in over 18,000 cities across the U. We provide a multitude of services, strategies and solutions custom-tailored to your company, situation and needs. It also provides no objective data to compare different team members and doesn't create a high-level overview for the corporate team to judge performance. She contacted Compliance Solutions several times to tell them. The average mystery shopper gets paid $22. The mystery shopping industry has been around since the 1940s and is a nearly $2-billion-dollar-a-year industry. Why Static-A Mystery Audits are different than most of the traditional mystery shopping programs in the Market: Detailed Brand Assessments leads to a Scientific Program Design. It supports companies in making their compliance processes more effective and efficient. Tele-Conference Atlanta 2020 -- In compliance with CDC guidelines this event has been CANCELLED. Each form contains specific, easy-to-answer questions in various categories. Like This. Mystery. last year. Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. I just scheduled a shop to get my carpet cleaned with reimbursement up to $225. '. Lesson 3: Communicate Clearly and Focus on Results. Profile; 290 posts; September 24, 2014 03:03PM. solutions to solve them. May 2023 November 2022 September 2022 January 2022 December 2021 November 2021 June 2021 May 2021 April 2021 March 2021 January 2021 December 2020 November 2020 October 2020 September 2020 August. When designed correctly, mystery shopping will: Increase sales and profitability via more engaged and comfortable customers. The firm should have mystery shopping experience. Fortunately, our full-color Mystery Shopping Report Forms make implementing a Mystery Shopping system easy, fast, and cost-effective. Comprehensive Brand Protection. Mystery Shopping Company Discussion;. Profile; 264 posts; July 24, 2014 07:38PM. 75 different industries, which shows that shoppers gain mystery shopping experience in multiple industries and thereby preserve their anonymity while honing their skills and professionalism. Food is an emotional part of every individual’s life. scanman1 2k 9y . Related: 20 Side Jobs You Can Do While Also Working Full. We serve some of the top multi-location dine-in, quick-serve, and fast. The shopper memorizes the questions on the checklist, and goes to visit the store. Why Choose Us. GBW’s experience and expertise across industries, geographies, and measurement programs are unparalleled. Create a branch-wide customer experience that always exceeds expectations. If you want to learn more or need help implementing mystery shopping for your organization, we invite you to get in touch. Don't tar Compliance Solutions with the same brush. • Sales enthusiasts are prepared. Mystery Shopping Company Discussion;. Login Access . A large part of raising the average guest cheque comes from upselling to your customers. Login. Mystery Shopping is applicable, but is not limited to the following situations: Compliance Issues: A mystery shopper is hired to pose as an underage teenager trying to buy alcohol and check whether he or she is caught and stopped at the retail counter. She contacted Compliance Solutions several times to tell them. Our mystery shop programs are a valuable tool in helping financial institutions and other organizations see through the customer’s eyes to assess all elements of the customer experience, including: Customer satisfaction. Mystery Shopping Company Discussion;. Compliance Auditors are professional, well presented and observant. Mystery Shopping Company Discussion; Compliance Solutions Worldwide - Do they Pay. Mystery shopping is curated to explore the individual experience with every channel and eventually compare one to another. ZipRecruiter reports some salaries for mystery shoppers as high as $105,000 and as low as 11,500 per year or $221 a week! The majority range from $20,500 to $49,500. SGS Annual Report Job Opportunities Upcoming Webinars Sustainability Solutions. Specialty Areas: Organization and Team Effectiveness. Host of Food Network's Mystery Diners. Enhance customer experiences, and increase customer loyalty, advocacy, and transaction values with our custom mystery shopping, customer satisfaction surveys, and compliance audit solutions. In consultative retail settings, assessments of mystery shoppers are supposed to capture the most relevant aspects of salespeople’s service and sales. GBW Auditors tend to be selected from the best of our mystery shoppers, or from those who have previous experience. Designed for multi-location restaurants, Intouch Insight's technology-powered mystery shopping solutions provide brands with unbiased measurement of key metrics like speed of service, food temperature, staff friendliness, and order accuracy across all customer touchpoints. com. Leverage BARE International’s 35+ years of experience that has taken this tried and true method to new levels to evaluate your customers’ experiences. Charles comes from a background in retail; owning. This award is voted on by people who complete mystery shopping jobs, and it means BARE was one of their favorite companies to work for. SGS Annual Report Job Opportunities Upcoming Webinars Sustainability Solutions. Mystery Shopping consumer watchdogs to measure the quality of customer service and to collect information about products and service delivery against your own specific standards and expectations. The compliance check can. NPS & Indicator Ratings; Customer Laboratories;. Now do the math! $92,928 per year. Mystery Shopping Company Discussion; Compliance Solutions Worldwide - Do they Pay. Customer loyalty. They give feedback on things such as product selection, cleanliness of the facility, customer services, and more. While many will then automatically toss out the proposals with the highest quotes, we recommend taking that figure with a grain of salt. Mystery Shopping Company Discussion; Compliance Solutions Worldwide - Do they Pay. The best mystery shopping programs follow a rigorous quality assurance process. In addition, answers should never be scripted or forced to be selected from a pull-down menu. Confero updates the job board daily and you can choose from available shops. An allowance is given to the shopper to buy a product within the range of $30, which will be paid by the brand. Recording your mystery shopping experiences makes the management of your assignment much easier when you consider all of the benefits. Mystery shopping is not limited to measuring compliance to brand standards in brick-and- mortar locations only. sbrahma 100 9y . intercept interviewers and compliance auditors, with 100% market coverage throughout the U. Mystery shopping provides actionable data you can use to build data-driven strategies for both internal and external operations. Offer includes one (1) free video shop with purchase of an on demand or quarterly shop program. In addition to analyzing customer experience, mystery shopping services can support banks and financial organizations in a number of ways, including: Customer sales & service audits to ensure your front-line employees are operating with. Shopper Portal; Client Portal; Client Services; Shoppers; About Us Our History; Our Approach. Reply. Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008. Don't tar Compliance Solutions with the same brush. The Mystery Shopping service company will collect and process the data from this questionnaire, summarize all the information and report the. Mystery Shopping. That company was a complete scam and never paid the mystery shoppers. Mystery Shopping Discussion; Mystery Shopping Company Discussion; New Mystery Shoppers; Kudos, Compliments, & Shout-Outs;. maintain and build your brand by inspecting and reporting on your dealerships’ compliance to the. scanman1 2k 9y . This is my 3rd casino shop with this company and I will NEVER shop for them again. I received an offer for a carpet cleaning shop from compliance solutions but it is being scheduled through CTCSS. Solutions — Mystery Shopper. Our experience has taught us what is important with today’s consumers, and how to measure their guest satisfaction in the most effective ways. See our solutions for customer experience, mystery shopping, online reputation management, brand compliance, and loss prevention. Analyze. While audits are more formal and informed, mystery shopping is a discrete activity where no one is aware of this activity, acting as a surprise audit for the. S. During her tenure at Elite Consultants Rosa has become an expert on delivering extraordinary mystery shopping services first as a premier shopper and now as the coordinator and leader of our entire mystery shopping team. These powerful products work together to help you increase satisfaction, improve efficiency, and reduce risk in your portfolio. Auditors Demographic Match and Extensive in-house Trainings. Welcome Shoppers. Advisory. EPMS (Ellis) has apartment shops where you ask ADA compliance questions. Ellis Property Management Solutions February 10, 2014. More Discussions About Compliance Solutions Worldwide (All Companies) JustJenna 250 9y . Mystery Shopping. Staff friendliness and engagement skills. Mystery shopping is a program that allows companies to test customer service agents’ compliance with industry-specific standards and regulations. During the visit, the shopper is carrying a voice. Reply. They are gone, and good ridance. Has there been anyone who has done the carpet cleaning shop with Compliance Solutions and not been paid (Assuming all directions. March 09, 2015. S. Compliance Solutions Worldwide (19 Discussions) Confero (110 Discussions) Consumer Connection (14 Discussions). As a service-dependent business, you need scalable systems to uphold your standards in every area of business, from marketing and branding to employee integrity and sales practices. Mystery shoppers pretend to be customers at businesses, such as car dealerships, movie theaters, restaurants, retail shops, banks or hotels to keep a record of various factors influencing the quality of the service they receive and may also take photos of products and displays. 2405. They recall the problems shoppers had with Franchise Compliance with similar to identical shops. Loss Prevention and Compliance [12] Customer Service [10] Mystery Shopper [5] Customer Loyalty [5] Industry News [3] Customer Surveys [2] Show All [195] Solutions. A national insurance company selling Medicare Supplements was concerned about remaining compliant with Centers for Medicare and Medicaid Services (CMS) guidelines and regulations year-round. They are gone, and good ridance. Payment via PayPal on the 20th of the month. Measuring What [email protected]. Profile; 10 posts; November 10, 2012 12:36PM. Top Mystery Shopping Companies & Services. We often have opportunities for you to earn a quick $22 in 20 minutes. Mystery Shopping Solutions - Compliance SolutionsMystery Shopping is a process of visiting a retail store, restaurant, bank branch, or any such location by a person with the objective of measuring the quality of customer experience, usually used by organizations and businesses to evaluate their employee performance, to confirm compliance in the workplace, to collect the information to. Confero has both in-store and telephone mystery shops, but most are in-store. At Your Service. Profile; 290 posts; September 24, 2014 03:03PM. Mystery Shopping คืออะไรและใช้ประโยชน์อย่างไรได้บ้าง? HS Brands Global (Thailand) ให้บริการการทำ Mystery Shopping ในทุกจังหวัดทั่วประเทศไทย และในพื้นที่อื่นๆ. Learn about our industry-leading biohazardous, medical, sharps, and pharmaceutical waste disposal and compliance training solutions to find the perfect fit for your organization. Harris research exists to play the corporation shell game, and these mystery shopping companies are just part of the scam. At HS Brands, we understand that your main goal is to protect company profits and improve your brand’s overall performance. Instead of having to worry about things from five or so different angles, you’ll only have to concern yourself with a couple. Generate QBR (quarterly) reporting. maintain and build your brand by inspecting and reporting on your dealerships’ compliance to the. I have learned to tailor the communication to best fit the recipient. Compliance Solutions Worldwide? greenwhite11 100 6y . From there, Mystery shoppers give an unbiased customer response to their experience in areas such as quality of service, compliance with regulation, or specific information about products and services. Ready to learn how to get paid to shop? This post. Profile; 2,107 posts; March 05, 2015 11:55AM. We often have opportunities for you to earn a quick $22 in 20 minutes. We offer mystery shopper videos, onsite mystery. Another problem that plagues mystery shopping programs is a lack of data integrity. The online platform that we created help right-profile shoppers to select jobs required for auditing, fill out questionnaire, submit report, and gain a compensation. totterman 9y . Upsells. com. Like most business partnerships, when you begin shopping around for a mystery shopping company, you put in a request for proposal. Intouch Insight is a legitimate mystery shopping company, in business for over 20 years. We evaluate sales. That is where the Team Action Module. Performing quality inspections (or mystery shops) is an effective tool using professional Analysts to perform customer experience scenarios and report on every aspect of their experience. Designed for multi-location restaurants, Intouch Insight's technology-powered mystery shopping solutions provide brands with unbiased measurement of key metrics like speed of service, food temperature, staff friendliness, and order accuracy across all customer touchpoints. On any given day, BARE International is doing business for clients in over 150 countries, completing more than 50,000 audits each month. I have completed about a dozen shops for them, and. All in one platform is to support the effective work of store auditing. The primary benefit of recording is that you’ll be able. Request a quote. Mystery Shopping Discussion; Compliance Solutons- carpet cleaning shops. Similarly, mystery shoppers stay in stealth mode and portray themselves as real customers to measure service quality. History of Secret Shopping. The world’s largest brands trust Ipsos for Mystery Shopping, because our programmes are better designed, better executed and drive better impact. Defining the expected results will allow you to easily identify and address outliers as well as gauge improvement over time. It has a variety of questions mixed into the same questionnaire. scanman1 2k 8y . Report and Review SCAM Notices TAKE ACTION. S. Mystery shoppers allow a company to get an impartial perspective of their customers, who are their primary critics. We provide end-to-end Customer Experience measurement program, client service, and platform capabilities gained over 27 years. Northridge has found that a Mystery Shopper overlay program can help mitigate the risk of millions of dollars in fines. We would like to show you a description here but the site won’t allow us. After registering for the iShopFor Ipsos Shopmetrics platform, download the iShopFor Ipsos App to search for, apply and submit mystery shopping jobs on-the-go. Technology / Data / Reporting PMR’s advanced telecommunications and digital infrastructure along with superior database design allow us to conduct and manage technically complex projects. Earn an average of $22. All our Mystery Shopping projects deliver exceptional data that helps to improve customer service and lead to increased revenue. prettygul1 500 9y . Mystery Shop for us. It is also used to coach staff about specific activities, change behaviors, and have a direct impact on sales. . Whether you. 27 Hillier Street, Sheung Wan, Hong Kong. Our solutions drive repeat business, loyalty and sales, while turning customers into brand advocates. Compliance Programs. As one of the best international mystery shopping companies, we have been market leaders in CX Management for 26+ years with a global coverage in 100+ markets. More Discussions About Compliance Solutions Worldwide (All Companies) JustJenna 250 9y . (Source). Measure. Get Started. Like This. Don't tar Compliance Solutions with the same brush. Call Us Today! 888. Elite CXS’ Telephone-Based Mystery Shopping will allow you to continuously and accurately understand the customer call experience: wait times, hold times, representative friendliness, professionalism and knowledge, as well as call resolution and offline follow-up. I read through the posting and it is IDENTICAL to the one previously offered by franchise compliance inc. Solutions. Market Force does mystery shopping for restaurants, stores, and banks. Today, a mystery shopping program can be deployed across any customer channel: in-store, telephone (retail location or contact center), and across online and mobile touchpoints (website, in-app, email, etc. Disadvantages of Mystery Shopping Service Expenses There is a cost to doing Mystery Shopping. Becoming a Shopper has several advantages, including: Making extra cash on the side. Intouch Insight’s tailored mystery shopping and operational audit programs give you the unbiased insights you need to deliver consistent brand. From compliance training to specialty services, we offer a full suite of services to manage & stay compliant with everything related medical waste. Very few buying decisions rely more on first impressions than the process of. They are assigned by a Mystery Shopping service provider to inspect the quality of the shops' products and. By crafting and utilizing the most appropriate shopper profiles, you’ll obtain powerful insights that can assist you in positively impacting your business strategies. scanman1 2k 8y . More Discussions About Compliance Solutions Worldwide (All Companies) JustJenna 250 9y . Mystery shopping is a science dependent on crowd-sourced information. Shopmetrics launched in 2004 and today is an ISO-certified company that offers technology platform solutions to mystery shopping, fieldwork, business audit, and market research providers worldwide. The company seeks shoppers for price checks, on-site audits, compliance audits, and traditional mystery shops. Mystery shoppers on the Secret Shopper app also get monetary compensation for their efforts, with the. Mystery shoppers perform. Auditor. scanman1 2k 8y . Like This. Talk to one of our mystery shopping program experts to learn more about how you can improve your customer experience. Stericycle Annual Data, 2021. SafeDrop Sharps Mail Back Solutions. SOLUTIONS How GBW sets it apart? GBW has unmatched experience when it comes to assessing the service and standards of your frontline teams, whether online, over the phone, or in person. sbrahma 100 9y . It is crucial for efficient business performance to identify whether an issue is caused by the staff or management, or maybe it is an individual initiative. For customer satisfaction surveys, we deliver the data in real time. And a quick check of Volition has a post from the president of Compliance Solutions from 2007 stating, "Compliance Solutions Worldwide is and has been affiliated with Franchise Compliance, Inc. Profile; 2,107 posts; March 05, 2015 11:55AM. Mystery Shop for us. All auditing — including mystery shopping — requires good communication, negotiation, and report writing skills. We draw from our arsenal of more than 600,000 mystery shoppers, intercept interviewers and compliance auditors, with 100% market coverage throughout the U. Mystery Shopping Checklist is a questionnaire that shoppers use to provide information after completing a shop inspection. Elite CXS’ mystery shopping and video mystery shopping solutions are designed to ensure your service standards and customer experience are met through active measurement of service staff and their execution against the ideal service process. Like This. Ok. Like This. Here we’ll look at the 5 key steps so you can, as the saying goes, see how the sausage is made so you’ll know what to expect and what questions to ask when developing your next program. and Canada,. Mystery Shopping Discussion; Mystery Shopping Company Discussion; New Mystery Shoppers; Kudos, Compliments, & Shout-Outs;. Training – Sales, Motivation, Customer Experience. Reply. Telephone Mystery Shopping evaluates call centers or individual locations. Our mystery shoppers are experts in your industry and know how to collect data that leads to meaningful insights. My CX offers customized mystery shopping services to help you meet your business goals. Mystery shopping in a retail, hotel or restaurant environment helps identify gaps in service and improve the customer experience. This app can be used by any shop from any industry, acting as a market research tool. Disadvantages of Mystery Shopping Service Expenses There is a cost to doing Mystery Shopping. As the largest Mystery Shopping provider in the world, we offer solutions, from the “ classic” mystery shops to crowd-sourced micro shops – that are robust, reputable, and reliable. Learn about Shoppers Confidential's core team, where we are & where we're going, connecting socially with us, client reviews and download our White Paper. A Closer Look. scanman1 2k 8y . Mystery shopping (MS) is a widely used tool to monitor the quality of service and personal selling. Cannot be exchanged for a different shop type. Mystery Shopping Company Discussion;. Average American works 44 hours per week. Mystery Shopping Program (MSP) is a tool used to measure the quality of service, or compliance with regulation, or to gather specific information about products and services. Like This.